Questions about Our Content Review Services
What types of documents can I submit for proofreading?
We proofread virtually any type of written communication, including letters, emails, brochures, newsletters, reports, case studies, presentations, blog posts, and even websites.
We proofread documents created in MS Word for PC/Mac, Pages for Mac, Adobe Acrobat (PDFs), PowerPoint presentations or websites. However, we cannot mark up .eml files.
What are your standard operating hours?
Our standard operating hours are 8:30 a.m. to 6 p.m. ET. During these hours, we will confirm receipt of all incoming proofreading requests within 3 business hours (often less). We confirm receipt of jobs submitted between 6 p.m. and 8:30 a.m. ET on a best-efforts basis, but no later than 9:00 a.m. the next business day.
How long does it take to get my proofread documents back?
We offer same-day turnaround for proofreading jobs of 10 pages of less, assuming we receive the job by 11 a.m. ET. Jobs received after 11 a.m. ET are often completed by 6 p.m. as well, but on a best-efforts basis. Larger jobs are typically returned on the next business day or later, depending on your needs.
Can you accommodate rush requests?
Yes. However, an additional rush fee will apply. Exact terms are spelled out in each customer’s service level agreement.
How do I submit a proofreading job?
All requests for proofreading services go to an email address we supply to clients once a service level agreement is in place.
How do you protect the confidentiality of my information?
All of our employees and contractors must sign a nondisclosure and confidentiality agreement. Any documents we print are shredded at the end of each work day. Electronic files are deleted/destroyed 14 days after completion of a proofreading job. For email, we use Microsoft Office 365 and we can also accommodate clients who have their own password-protected email systems.
What style guides do you support?
We can accommodate virtually any style guide, such as Chicago or AP. In many cases, we proofread against client-specific style guides. Don’t have a style guide? Hire us to create one for you.
How does your 110% accuracy guarantee work?
It’s pretty simple. If our proofreaders miss an error in a document that you sent to us, or if we make an edit that creates a mistake in your document, we will refund 110% of the fee for that particular proofreading job.
How do I pay for your proofreading services?
We email you a detailed monthly invoice that is payable within 30 days via check or direct deposit.
Questions about Our Content Development Services
What types of communications materials do you create?
We specialize in creating compelling content for financial services companies. This includes articles, blogs, newsletters, case studies, and white papers on virtually any financial topic. Target audiences include individual and high net worth investors, financial advisors, retirement plan sponsors, and broker-dealers.
Do you write content for other industries?
Yes. Our network of contract and freelance writers has experience across a wide range of industries, including healthcare and technology. You can hire a contractor and work directly with that person, or hire us to manage your content development projects.
How long does it take to write a blog post, article, case study or white paper?
Turnaround times vary for each project. That said, we recommend allotting two to four weeks for each piece of editorial content you want to create. This allows sufficient time for research, writing, reviews, edits, and approvals. Of course, we can usually meet shorter deadlines, but additional rush fees may apply.
How does your content development service differ from hiring a contractor?
When you hire us to manage your content development projects, you are hiring a team of editorial professionals, including a writer, editor/project manager, and a proofreader/fact checker. We can also provide graphic design and layout. Once you provide the direction we need to get started, we handle all facets of the project until completion. You will have a single point of contact throughout the process.
When you hire one of our contractors, you are responsible for directing that person and supervising his or her work. We are not involved in the project, other than to manage invoicing and deal with any personnel issues that may arise.
What do you charge for content development?
Each project is unique and we will provide a firm cost quote once we understand all the parameters of your project. Our minimum engagement fee is typically $1,000. Request a quote.
Questions about Our Contractors for Hire Services
How do I go about selecting a contractor for hire?
Start by reviewing our contractor profiles to see if anyone looks to be a good match. Then contact us for our recommendation. We know our contractors well and understand each person’s unique skill set and experience. We’ll direct you to someone who is the best fit for your project.
Do you perform background checks on your contractors?
Yes. We perform federal criminal background checks on all contractors. All contractors undergo a rigorous interview process as well, which includes a review of their employment history and writing samples. Most of our writers and editors are referred to us by people we already know and trust.
Is there a minimum number of weekly or monthly hours I must commit to when hiring a contractor?
No. We understand that projects sometimes start and stop due to circumstances beyond your control. That said, we recommend hiring a contractor only when you can commit to at least 10 hours per month.
How much does it cost to hire one of your contractors?
Each contractor’s hourly rate is based on their unique skill set and years of experience. Provide us with a rate you can afford and we will work to find you the best person for your money.
Who is responsible for paying the contractor?
We pay our contractors on a biweekly basis. We will submit a monthly invoice to you that details your contractor’s hours worked. We multiply those hours by the agreed-upon hourly rate to arrive at the amount due. Payment to Bullseye Communications is due within 30 days.
What happens if I’m not happy with the quality of work I’m getting from one of your contractors for hire?
If you are dissatisfied with the quality of the work or the person is simply not the right match, contact us immediately. We will work to find you a replacement. You can terminate a contractor with just 24 hours notice, but you will be responsible for paying for any hours they have already logged.